Registration & Welcome Coffee

Keynote: The Future of Customer Experience in ASEAN

A deep dive into the macro forces reshaping loyalty and CX across Southeast Asia's emerging markets.

Coffee Break & Networking

Panel: Building Emotional Loyalty Beyond Points

Industry leaders discuss what truly drives retention in a post-transactional world.

Networking Lunch

Morning Coffee & Roundtables

Keynote: AI-Driven CX — Hype vs. Reality

Separating genuine transformation from vendor noise in the age of generative AI.

Workshop: Journey Mapping with Real Behavioural Data

Hands-on session building next-generation journey maps from first-party signals.

Networking Lunch & Solution Showcase

Panel: Measuring Loyalty ROI in 2026

CFOs and CMOs align on metrics that board rooms actually care about.